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Frequently asked questions
KVM Servers [Questions 3]

What is a KVM Server?
A KVM (Kernel-based Virtual Machine) is a virtual private server which sits on top of a physical dedicated server. Resources are dedicated to the KVM VPS and are not shared with other users on the physical device, offering tremendous reliability and performance.


Is a Dedicated IP available?

Yes, at an additional cost. You can raise a support ticket to get a dedicated IP.


What is the difference between KVM and OpenVZ?

A KVM VPS is like a dedicated server within a physical dedicated server. OpenVZ shares resources with every other client on the host node and is considered container based virtualization. You should choose what is right for you based upon your needs. If you need help deciding, ask someone from our sales team and we’d be glad to point you in the right direction.

Game Server [Questions 3]

What is Game Server Hosting?

LA game server, sometimes known as a host or shard, acts as a central data transmitter and holds the authoritative source of events in online multiplayer games. Put simply, this means that players connected to a game server are able to maintain an accurate and up-to-date version of any particular game world—including the input of individual players. Game servers are used to run the most popular MMORPG games, and allow you and your friends to participate in huge online competitions or sandboxes.


How our servers are different from crowd?

Our servers are hosted in premium datacenters all over the globe. We use premium hardware and load balance all servers to make sure no one lag.


Do you offer free DDoS Protection to your gameserver?

All Servers games there is protection from DDoS Attack and works at the highest level, we always care about the protection because the games servers are very sensitive

Shared Hosting [Questions 4]

What is Shared Hosting?

A shared web hosting service is an agreement whereby each user gets a certain portion of total available resources. Multiple domains are hosted by the same server, which means that the server’s capabilities are split between multiple domains. This means that these websites will not experience as robust of performance as a website that has a dedicated server applying all of its resources solely to one website. If requests come in for multiple websites on the same server simultaneously, the server will only be able to transfer so much information at a single time. For low-bandwidth websites, the delays will often be unnoticeable, but for more burdensome websites, the delay can be significant.


How are servers shared?

Shared web servers are unique because they are split up into partitions that are assigned to each hosting account. A server partition is a section of a web server that is completely separate from the rest of the web server. Even though the partitions are completely separate, the server software configuration is the same across the entire web server. Server resources are distributed evenly amongst the server in the event of a partition overload. For example, if your web site is stressing the network's resources and pushing its limitations, then another server partition may aid in the operation of your web sites by providing extra server resources.

If you are consistently overstepping the boundaries of your shared server partition then you will most likely be warned by the web hosting provider via email. Too much excessive use can result in suspension of service or a hosting upgrade. Many shared web hosting plans offer unlimited features, however there are very real limitations, especially when the server limitations are consistently overused.


Do you have an uptime guarantee for shared hosting?

We most definitely do. We include a 100% web hosting uptime guarantee for all shared hosting plans.


Can I upgrade accounts?

Yes, you can upgrade your hosting account at any time. All you need to do is login into your domain account and select the hosting upgrade that you would like.

SSL Certificates [Questions 2]

What is SSL Certificates?

An SSL certificate is a bit of code on your web server that provides security for online communications. When a web browser contacts your secured website, the SSL certificate enables an encrypted connection. It’s kind of like sealing a letter in an envelope before sending it through the mail.

SSL certificates also inspire trust because each SSL certificate contains identification information. When you request an SSL certificate, a third party (such as Thawte) verifies your organization’s information and issues a unique certificate to you with that information. This is known as the authentication process.


Why does my website need an SSL Certificate?

SSL certificates keep online interactions private even though they travel across the public Internet, and they help customers gain the confidence to provide personal information on your website. If you ask users of your website to sign in, enter personal data such as credit card numbers, or view confidential information such as health benefits or financial accounts, you need to keep the data private. You also need to assure them that your website is authenticLearn more: Get Started with SSL.

Cloud VPS [Questions 4]

IS THERE A TRIAL PERIOD OR MONEY BACK GUARANTEE?

We do not offer a trial period or money back guarantee. All billing is month to month if you are ever unsatisfied with our service you can cancel any time.


What is your SLA?

Our SLA is 99.99%.


How long will my VPS take to set up?

Your VPS will come online immediately; it will be accessible as soon as your operating system finishes installing. We pre-provision VPS to minimise your wait.


What is a VPS?

A VPS is a Virtual Private Server. It exists on a physical machine that's been sliced into smaller virtual machines. You have complete control over the functions of the server - and can use it to host websites or run any program. It's ideal for e-commerce sites, business sites or individuals, such as forex traders, who need to run their own software on powerful servers. You have full root/administrator access to the server.